1. What is EasePhone?EasePhone is PC to Phone service that uses Voice Over Internet Protocol (VoIP) technology to place calls over the Internet. VoIP technology is less expensive than traditional phone service, and the savings are passed on to you. With rates so low, EasePhone is a great alternative to traditional phone service for long distance and international calling -- you can save hundreds of dollars on your phone bills.
2. How Much Does EasePhone Cost?
For a Monthly Fee of US$12.95 you get a Hong Kong Phone Number and enjoy calling Anywhere and Anytime in the World, No IDD and No Roaming Charges! The Easephone adapter is free of charge. Packed as a set of two pieces. Two Easephones adapter with Two Hong Kong landline numbers.
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3. What are my Payment Options?
Regarding the payment, you may either go to www.paypal.com and pay to payment@easephone.com or T/T remit as follow:
Western Union Pay to:
EaseTelecom Ltd.
Unit 9C, 9th
Floor, Welley Building
97 Wellington Street, Central, Hong Kong
Tel: (852) 2568 3432
Fax: (852) 2900 9022
E-mail: info@easetelecom.com
Please inform us when you done the payment and provide us your full address, we will send you the EasePhone by courier.
4. How to Purchase calling Time?
You can buy our recharge voucher, or you can Click Here
5. How Much will my calls Cost?
Please see Our rate table. No matter where you are calling from, just check out the destination you want to call, you will see the rate in US dollars.
6. How to Install the EasePhone?
Insert the EasePhone to USB port, wait for pop-up screen as below:
Enter the Phone Number & Phone Password as shown in the Separate card attached with the
EasePhone, then click "Save"
The message "Connect Timeout" will be change to "Registered" and the EasePhone is ready to use instanly. if not, please ensure the number & password is correctly entered & the internet connectivity is working properly. Then check whether there is/are any Firewall and/or Anti-Virus Systems running which may block our EasePhone. Try to disable the Firewall and Anti-Virus System temporary to see whether the EasePhone can be registered or not.
7. How to make call to other parties?
Point-to-Point : Key-in the 7-digit number and press “Enter”.
IDD : Key-in “Country Code + Area Code + Number” and press “Enter”. (No Prefix required)
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8. What is the minimum requirement to operate the EasePhone?
A PC/Notebook with USB port running Microsoft Windows 2000/XP is highly recommended.
Windows Me/98 is not recommended since the USB capability is not supported as good as in 2000/XP. Internet connection can be Broadband via ADSL Modem, Cable Modem and LAN as well as traditional 56Kbps Dial-up Modem.
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9. I can't listen to the opposite party or vice versa, how can I solve this problem?
Check whether the earphone & microphone is firmly connected to the EasePhone.
Then adjust the volume level of earphone & microphone.
10. How will I Know my Balance?
Every EasePhone users can check their balance, usage, call details on the EasePhone interface. When you plug the EasePhone into the computer, a softphone screen will pop up, you can make / receive call and check the the balance on it.
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11. What is Auto - Recharge?
Once the users enter the PIN on the Ease Phone interface, it will be recharged automatically.
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12. Do My Funds Expire?
Like SIM card recharge, the validity of the recharge voucher is 180 days (starting from the PIN activation date).
13. Will I be Able to Track my Calls?
You can check your call records on the billing management interface. Also, there are two levels: one is user level and the other one is dealer level.
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14.Where can we use the EasePhone?
The EasePhone can be used anywhere in the world as long as there is an internet connection. You can connect to your home PC/Notebook, office LAN, hotel with internet to room service, business centre, internet café, coffee shop, etc…
15. Where can we download the software and how to install it?
The EasePhone is self-contained and will pop-up automatically without any software download.
Since the EasePhone is a Plug-n-Play device using USB interface, hence no user configuration required
and no additional driver required.
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16. How to check my Balance, Call Details, Recharge or change Password?
Click the Logo on the EasePhone, login with your Phone Number & Web Password as shown in the
Separate card attached with the EasePhone. Then you can check your Online Balance, Calling Details, Recharge or change Password.
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17. What can I do if my question is not covered above?
Please send your question to our support email at: support@easetelecom.com
18. We accept Credit Cards, Paypal, MoneyBookers. Just contact us if you want to use other payment methods.
19. When I try to checkout, why I can't find "credit card" as a payment option?
If you would like to use credit card to pay, just choose " paypal " as payment option when you checkout. It would allow you to pay with a credit card without the need of register a paypal account.
20. Which countries you ship the VOIP goods to?
We welcome international order. We ship the VOIP goods worldwide.
21.What is your shipping method?
DHL / FEDEX / UPS.
22. What is your shipping fee?
The shipping fee is calculated according to the weight of the goods and the delivery destination . We charge relative low shipping fee as we could get discounts from shipper.
23. When will I receive the goods after order and payment?
Normally, it takes one to two days for processing your order. You will be informed once we have shipped the goods. You will receive the goods within one to three weeks. In most cases, it only takes 3 to 5 days to arrive.
24.I have questions not covered by this FAQ.
Press here to contact us then.
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